Noteworthy customer service

When a friend told me about the stellar customer service at the hotel on his recent trip to Abu Dhabi and I thought about my own experience at the W Hotel earlier this week, it got me thinking about why patrons aren’t treated markedly better all the time. Low expectations?

Combine that with a memorable post Stanley Fish did in The New York Times a few months ago and Oprah’s preview of the upcoming CBS show called Undercover Boss, and well, another Game Plan was born: Raising Our Customer Service Expectations.

February 5, 2010 | Filed Under Write Thinking 

Comments

2 Responses to “Noteworthy customer service”

  1. desiree on February 13th, 2010 5:24 pm

    Thank you, Nancy…your “raising customer service expectations” piece was right on!
    I am going to have all of my staff (new hires and existing) read it to realize how important customer service really is!
    All the best,
    Desiree/Air Studios

  2. Nancy Colasurdo on February 13th, 2010 5:33 pm

    Thanks, Desiree. I appreciate the feedback.

    And may I add that you are already doing a heck of a job with that at Air Studios and Platform Soul!

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