When a friend told me about the stellar customer service at the hotel on his recent trip to Abu Dhabi and I thought about my own experience at the W Hotel earlier this week, it got me thinking about why patrons aren’t treated markedly better all the time. Low expectations?
Combine that with a memorable post Stanley Fish did in The New York Times a few months ago and Oprah’s preview of the upcoming CBS show called Undercover Boss, and well, another Game Plan was born: Raising Our Customer Service Expectations.
{ 2 comments… read them below or add one }
Thank you, Nancy…your “raising customer service expectations” piece was right on!
I am going to have all of my staff (new hires and existing) read it to realize how important customer service really is!
All the best,
Desiree/Air Studios
Thanks, Desiree. I appreciate the feedback.
And may I add that you are already doing a heck of a job with that at Air Studios and Platform Soul!